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Welcome to healthcare nt sickcare, an ISO 9001:2015 certified online medical laboratory providing testing and reporting services. By using our website (https://healthcarentsickcare.com), you agree to these Terms of Service. Please read them carefully.

Services

We offer laboratory tests, test profiles, preventive health checkup packages, health cards, and doctor-prescribed tests. We do not sell physical products or provide medical consultations (https://healthcarentsickcare.com/pages/no-medical-advice).

  • Booking Modes: Online via https://healthcarentsickcare.com, offline via phone (+91 9766060629), WhatsApp (https://whatsform.com/aBA_h-), or email (info@healthcarentsickcare.com).
  • Service Types: Direct walk-in or home collection (for orders above ₹1001).
  • Payment Methods: UPI (including Google Pay), debit/credit cards, wallets via Razorpay India.
  • Reporting: Results delivered in 6–72 hours via email or secure WhatsApp.
  • Pre-Processing: 4–6 hours from sample collection.

User Responsibilities

  • Provide accurate personal and medical information during booking.
  • Follow instructions for sample collection (e.g., fasting requirements, if applicable, https://healthcarentsickcare.com/pages/test-preparation).
  • Ensure timely payment and compliance with booking terms.
  • Do not misuse our services or website for fraudulent purposes.

Refunds

Refunds are governed by our Refund Policy (https://healthcarentsickcare.com/policies/refund-policy):

  • Full Refund: Request before specimen processing, on the same day of booking or collection.
  • Half Refund: If sample is in pre-processing stage.
  • No Refund: If specimen is processed or report generated.
  • Refund Request: Email support@healthcarentsickcare.com and admin@healthcarentsickcare.com. Phone calls, SMS, or WhatsApp messages not accepted.
  • Refund Mode: Via original payment method (except UPI). For UPI (including Google Pay), provide NEFT bank details.
  • Refund Processing: 5–7 days, subject to banks and Razorpay.

Privacy

Your personal and medical data is protected under our Privacy Policy (https://healthcarentsickcare.com/policies/privacy-policy). We collect, store, and process data solely for testing and reporting purposes.

Disclaimers

  • healthcare nt sickcare is not responsible for inaccuracies in user-provided information.
  • Results are for informational purposes; consult a licensed physician for medical advice.
  • We are not liable for delays due to third-party services (e.g., Razorpay, External NABL-Certified Labs, Courier Services, Digital Services e.g. Cloud Services) or unforeseen circumstances (e.g., lab processing issues).
  • Services are subject to availability and may vary by location (Pune-based, https://healthcarentsickcare.com/pages/about-us).

Modifications

We may update these Terms of Service periodically. Changes will be posted on this page (https://healthcarentsickcare.com/policies/terms-of-service). Continued use of our services constitutes acceptance of updates.

Contact

For questions, email support@healthcarentsickcare.com or visit https://healthcarentsickcare.com/pages/contact-us.

Authority: Vivek Nair, Found and Partner for Business Management.

Explore our services at https://healthcarentsickcare.com/collections/all.