Consent Withdrawal Procedure
Last updated: 18 September 2026
This procedure explains how a data principal may withdraw consent previously given to healthcare nt sickcare for specified personal-data processing. It is intended to make withdrawal reasonably accessible and comparable in ease to giving consent, in accordance with the Digital Personal Data Protection Act, 2023 and notified rules to the extent in force and applicable.
Consent That May Be Withdrawn
- Marketing or informational email subscriptions;
- Non-essential WhatsApp or SMS communications;
- Non-essential analytics, advertising, or personalisation choices;
- Optional data uses that were based specifically on your consent.
For analytics details, see BragWatch Privacy.
Processing That May Continue
Withdrawal applies prospectively and does not make prior lawful processing invalid. Certain processing may continue when it is necessary for another lawful basis or obligation, including:
- Completing a requested booking, specimen collection, report delivery, customer support, or payment reconciliation;
- Maintaining invoices, transaction records, quality records, laboratory records, or audit trails for required retention periods;
- Fraud prevention, cyber security, dispute resolution, and establishment or defence of legal claims;
- Responding to courts, regulators, law-enforcement bodies, or other competent authorities under valid legal process;
- Protecting vital interests or meeting other requirements permitted by applicable law.
How to Withdraw Consent
- Email support@healthcarentsickcare.com with the subject “Consent Withdrawal Request”.
- Identify the specific communication or processing purpose you want stopped.
- Provide your registered email address or booking reference only as needed for verification.
- Use an unsubscribe link in marketing email where available.
- Use available website privacy controls or browser controls for non-essential cookies.
You may also call +91 97660 60629 for assistance, but a written or verified request may be required before account-level action is taken.
Verification and Authorised Representatives
- We may request proportionate information to confirm identity and prevent unauthorised changes.
- An authorised representative may be asked to provide evidence of authority.
- Do not email full identity documents, prescriptions, or reports unless specifically requested through an appropriate secure channel.
Processing Timeline
- Acknowledgement: normally within two working days.
- Execution: normally within seven working days for systems under our direct control.
- Third-party platforms may require additional time to synchronise suppression or deletion choices.
If a request is unclear, we will seek clarification. Applicable statutory timelines prevail over these operational targets.
Consequences of Withdrawal
- Withdrawing marketing consent will not prevent transactional booking, payment, safety, or report communications that remain necessary.
- Disabling essential cookies may prevent login, cart, checkout, or other requested services.
- If consent is necessary for an optional feature, that feature may no longer be available after withdrawal.
Deletion and Retention
Consent withdrawal is not automatically the same as deletion. You may separately request correction, erasure, or grievance handling where applicable. Data that must be retained by law, contract, accounting, quality, or laboratory requirements may be restricted rather than deleted until the retention period expires.
Escalation
If you believe the request was not handled appropriately, follow our Grievance Redressal Policy.
Related Policies
Important
Withdrawal may affect service delivery where the requested processing is genuinely necessary. We will explain any material consequence before or when the withdrawal takes effect.