संपर्क माहिती
Contact Information & Communication Policy
Last updated: June 29, 2025
healthcare nt sickcare, established in August 2007, is an ISO 9001:2015 certified medical laboratory service provider based in Pune, Maharashtra, India. This Contact Information Policy explains how you may contact us, how we handle communications, and how related personal data is processed in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and other applicable Indian laws.
Consent Notice under the Digital Personal Data Protection Act, 2023 (India)
By contacting healthcare nt sickcare through email, phone, WhatsApp, online forms, or in person, you consent to the collection, processing, and storage of your personal data for lawful purposes such as responding to inquiries, booking tests, processing refunds, regulatory compliance, and service improvement, in accordance with the Digital Personal Data Protection Act, 2023.
You may withdraw consent for non-essential processing or exercise your statutory rights by writing to support@healthcarentsickcare.com. For details, please review our Privacy Policy.
Official Contact Channels
Email Communication
- support@healthcarentsickcare.com – general support, complaints, refunds, grievances
- info@healthcarentsickcare.com – test bookings, service inquiries, business communication
- admin@healthcarentsickcare.com – administration and accounts-related matters
Email communications may be processed using Shopify’s inbuilt email services, Zoho Mails and SendFox (1) for transactional and consent-based communications.
Phone Support
- +91 9766060629
- Available: Monday to Saturday, 8:45 AM – 6:00 PM IST (excluding public holidays)
WhatsApp & Online Enquiries
- WhatsApp enquiries and booking requests are handled via WhatsForm (2)
WhatsApp communications may be routed through approved WhatsApp Business APIs and integrated systems for inquiry management and notifications.
Physical Address
healthcare nt sickcare
Office No. 2A, 1st Floor, Omkar Complex,
New DP Road, Aundh,
Pune, Maharashtra 411007,
India
Social Media Presence
Our official social media profiles are maintained for informational and awareness purposes only. Direct medical advice is not provided through social platforms.
Use of Communication Data
Information shared during contact or communication is used strictly for:
- Responding to inquiries and booking requests
- Customer support, refunds, and grievance handling
- Regulatory, audit, and compliance obligations
- Operational coordination with Doray’s LIMS (8)
We strictly do not sell, rent, or trade customer information to third parties, firms, or individuals. Data is shared only when mandated by law, including with competent authorities under Section 91 of the Code of Criminal Procedure (CrPC), ensuring minimal and lawful disclosure.
Customer Rights under Indian Law
- Right to be informed and to seek grievance redressal under the Consumer Protection Act, 2019
- Right to access, correct, and erase personal data under the DPDP Act, 2023
- Right to withdraw consent for non-essential communications
Rights of healthcare nt sickcare
- To verify identity before responding to sensitive requests
- To retain communication records for legal, audit, and accreditation purposes
- To refuse abusive, misleading, or unlawful communications
Related Policies & Resources
- Terms of Service
- Refund Policy
- Subscription Policy
- Disclaimer Policy
- Accessibility Statement
- Cookie Policy
Authority & Oversight
Rachana Shah – Administration & Accounts Head (Customer support, refunds)
Vivek Nair – Founder & Partner, Business Management
Nivedita K – Laboratory Operations Head (Patient support, specimen processing, reporting)
For service-related information, please visit https://healthcarentsickcare.com/collections/all or our general contact page at https://healthcarentsickcare.com/pages/contact-us.