Grievance Redressal Policy

This Grievance Redressal Policy describes the mechanism available to customers and website users of healthcare nt sickcare, an ISO 9001:2015 certified diagnostic laboratory based in Pune, India

Grievance Redressal Policy

Last updated: June 29, 2025

Consent Notice under the Digital Personal Data Protection Act, 2023 (India)

By accessing or using this website or our services, you acknowledge and consent to the lawful processing of your personal data by healthcare nt sickcare in accordance with the Digital Personal Data Protection Act, 2023.

This Grievance Redressal Policy describes the mechanism available to customers and website users of healthcare nt sickcare, an ISO 9001:2015 certified diagnostic laboratory based in Pune, India, to raise concerns, complaints, or grievances relating to services, payments, data protection, or communication.

Legal Framework

This policy is issued in compliance with:

  • Digital Personal Data Protection Act, 2023 (India)
  • Information Technology Act, 2000
  • Consumer Protection Act, 2019

We strictly do not sell or share customer data with any third party, firm, or individual. Data is disclosed only when legally required by competent authorities under applicable law, including Section 91 of the Code of Criminal Procedure, 1973, and only to the minimum extent necessary.

Scope of Grievances

  • Laboratory test booking or reporting issues
  • Payment or refund disputes (Razorpay, UPI, NEFT)
  • Data privacy or DPDP-related concerns
  • Communication issues (email, WhatsApp, SMS)
  • Website or accessibility issues

How to Raise a Grievance

All grievances must be submitted in writing through one of the following official channels:

Phone calls or WhatsApp messages may be used for assistance but are not treated as formal grievance submissions.

Grievance Officer Details

In accordance with the DPDP Act, the following officers are designated to handle grievances:

  • Rachana Shah – Administration & Accounts Head
  • Vivek Nair – Founder & Partner (Business Management)
  • Nivedita K – Head of Laboratory Operations

Primary contact email: support@healthcarentsickcare.com

Resolution Timeline

  • Acknowledgement: within 48 working hours
  • Resolution: within 7–14 working days, depending on complexity

Escalation & Legal Remedies

If you are dissatisfied with the resolution, you may escalate the matter under applicable Indian laws, including approaching the Consumer Disputes Redressal Commission or the Data Protection Board of India, as permitted under the DPDP Act.

Related Policies

Disclaimer: This policy does not replace statutory rights under Indian law. For medical advice, please consult a registered medical practitioner.

Trusted Diagnostic Services By healthcare nt sickcare

  • Accurate Diagnostics Through NABL-Certified Labs

    healthcare nt sickcare partners with NABL-certified laboratories to ensure accurate and reliable diagnostic testing. From routine blood tests to preventive health checkups in Pune, our processes are designed to deliver reports you can trust. Based in Aundh, we serve patients across Pune with consistent quality standards.

  • Convenient Home Sample Collection Across Pune

    Enjoy hassle-free home blood sample collection in Pune at an affordable charge. Our trained phlebotomists collect samples from your doorstep, helping you save time while maintaining strict hygiene and safety protocols. This makes healthcare nt sickcare a convenient choice for lab tests at home.

  • Affordable Lab Tests And Health Checkup Packages

    We offer cost-effective lab tests and health checkup packages in Pune, with regular discounts and transparent pricing. Since 2007, healthcare nt sickcare has supported over 2,600 families, combining affordability with dependable diagnostic services from our Aundh-based centre.
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