Accessibility Statement for Diagnostic Services
Last updated: 18 September 2026
healthcare nt sickcare is committed to making its digital diagnostic-service information and booking journeys usable by people with diverse visual, hearing, motor, speech, cognitive, and neurological needs.
Accessibility Standard and Legal Context
We use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our practical accessibility target where reasonably applicable. We also consider the accessibility and non-discrimination principles of the Rights of Persons with Disabilities Act, 2016 and recognised Indian digital-accessibility guidance. This statement describes an ongoing improvement programme and is not a declaration that every page or third-party component is fully conformant.
Measures We Take
- Use semantic headings, meaningful link text, and consistent navigation.
- Support keyboard navigation and visible focus indicators where the theme and embedded services permit.
- Maintain readable contrast, responsive layouts, scalable text, and touch targets suitable for mobile use.
- Provide alternative text for meaningful images and avoid relying only on colour to communicate information.
- Review forms for labels, instructions, validation messages, and clear error recovery.
- Keep critical booking and support options available by telephone where online access is difficult.
Accessible Diagnostic-Service Support
If you cannot complete an online action, our team can assist with information about diagnostic services, home specimen collection, and booking through our contact channels. Assistance does not replace medical advice or emergency care.
Known Limitations
- Some Shopify, payment, analytics, chat, map, video, review, or other third-party components may have limitations outside our direct control.
- Legacy documents, older images, downloadable files, or archived content may not yet meet every accessibility target.
- Medical terminology and laboratory reference information can be complex; plain-language explanations may not always replace professional interpretation.
We assess reported barriers and prioritise fixes based on severity, user impact, technical feasibility, and dependency on third parties.
Report an Accessibility Barrier
Please provide the page URL, the task you were trying to complete, your browser or assistive technology if comfortable sharing it, and the format or assistance you need.
- Phone: +91 97660 60629
- Contact page: Contact healthcare nt sickcare
- Formal complaints: Grievance Redressal Policy
Response Process
- We aim to acknowledge an accessibility report within two working days.
- We assess whether an accessible alternative can be provided immediately.
- We communicate an estimated resolution or workaround where a permanent correction requires more time.
Compatibility and User Responsibility
For the best experience, use a current browser and current assistive technology. Browser extensions, restrictive privacy settings, or disabled JavaScript may affect some storefront functions. You may contact us for an alternative booking route.
Related Information
Medical limitation
Accessibility assistance concerns access to our services and information. Diagnostic reports require appropriate clinical interpretation. Read the full disclaimer.