गोपनीयता धोरण

Privacy Policy

Last updated: January 7, 2026

healthcare nt sickcare, an ISO 9001:2015 certified medical laboratory service provider based in Pune, Maharashtra, India, operates the website https://healthcarentsickcare.com. This Privacy Policy explains how we collect, use, store, and share personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and other applicable Indian laws.

If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy shall govern matters relating to personal data.

Consent Notice under the Digital Personal Data Protection Act, 2023 (India)

By accessing or using this website, booking a laboratory test, or submitting your details, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and storage of your personal data by healthcare nt sickcare for lawful purposes, including test booking, reporting, payments, communication, and regulatory compliance, in accordance with the Digital Personal Data Protection Act, 2023.

You may withdraw consent for non-essential processing at any time, request correction or erasure of your data (subject to legal requirements), or exercise your rights by contacting support@healthcarentsickcare.com. For details, please review our Privacy Policy.

1. Personal Data We Collect

1.1 Contact Details

  • Name
  • Residential address and pin code
  • Email address
  • Age and gender
  • Phone number

1.2 Payment Information

We do not store your complete payment credentials. Payments are processed securely through:

  • Razorpay for online checkout and manual payment links (1)
  • Federal Bank Ltd’s UPI system via FedCorp
  • WhatsApp-generated QR codes for UPI payments

We have discontinued Google Pay usage. Payment processing complies with PCI-DSS standards through our authorised payment partners. Detailed information is available at Online Lab Test Payment.

1.3 Account Information

Creating an account is optional. Users can book tests without creating an account. No usernames or passwords are generated automatically. Account creation is solely at the user’s discretion using an email address.

1.4 Transaction Information

  • Booked, cancelled, or completed laboratory tests
  • Invoices and payment status

1.5 Communications

  • Auto WhatsApp alerts via WhatFlow Shopify App
  • Email notifications via Shopify Mail and Amazon SES
  • Marketing emails via SendFox (opt-in only)
  • Transactional SMS via (2)
  • WhatsApp enquiries via (3)

1.6 Device and Usage Information

Collected automatically via Google Tag Manager and Counter Analytics hosted at analytics.viveknnair.com:

  • IP address
  • Device name and type
  • Operating system and browser
  • Country and connection type

1.7 Sources of Data

  • Directly from you during bookings or enquiries
  • Automatically via website forms
  • Third parties such as Google, Facebook, WhatsForm, Shopify, and Careers Page Job Posting J.

2. Test Reporting and LIMS

Laboratory test reporting is managed through Doray’s LIMS (4). Doray’s handles:

  • Patient name, age, gender
  • Email address
  • Referring doctor’s name
  • Ordered test list

Result notifications are sent via email (Amazon SES) and WhatsApp Business API, managed entirely by Doray’s.

3. How We Use Your Data

  • Processing test bookings and sample collections
  • Delivering test reports within declared timelines
  • Sending transactional communications
  • Providing customer support
  • Fraud prevention and payment security
  • Legal and regulatory compliance
  • Website and service improvement

4. How We Share Your Data

We strictly do not sell, rent, or trade customer data to third parties, firms, or individuals.

4.1 Service Providers

  • Razorpay – email ID and phone number for payment processing
  • Facebook Sales Channel – name, email, and address
  • SendFox – email address only
  • WhatsForm – name, age, gender, email, and address

4.2 Legal and Regulatory Disclosure

Data may be shared with local, state, or national authorities only if mandated under law, including Section 91 of the Code of Criminal Procedure (CrPC), ensuring minimal and lawful disclosure.

4.3 Shopify

Our website is hosted on Shopify. Shopify processes data as our platform provider. See Shopify Privacy Policy: (5)

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, customer data will be transferred with appropriate data protection safeguards.

4.5 Website Analytics and Session Recording

healthcare nt sickcare uses website analytics and usability tools, to understand how visitors interact with our website and to improve performance, accessibility, and user experience.

Behavior tools collects interaction data such as page navigation, clicks, scroll behaviour, and session recordings. Sensitive information—including medical records, diagnostic reports, form inputs containing personal health data, payment details, or identifiable patient information—is automatically masked or excluded.

Data collected through these tool is used solely for service improvement and website optimisation purposes and is never used to provide medical advice, diagnosis, or treatment. Users may manage or withdraw consent for analytics and session recording through browser settings or cookie preference controls, as described in our Cookie Policy.

5. Customer Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request erasure, subject to legal retention requirements
  • Withdraw consent for non-essential processing
  • Nominate a representative
  • Raise grievances with our Grievance Officer or the Data Protection Board of India

Requests can be submitted to support@healthcarentsickcare.com. Identity verification may be required.

6. Data Retention and Security

  • Data is retained only for operational, legal, or regulatory purposes
  • Financial and KYC records may be retained up to 10 years
  • Industry-standard encryption and access controls are used

7. Children’s Data

Our services are not intended for individuals under 18 years of age. If such data is collected inadvertently, please contact us for deletion.

8. International Data Transfers

Some data may be processed outside India by service providers such as Shopify or Facebook. We ensure compliance with DPDP Act safeguards and standard contractual protections.

9. Policy Updates

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the revised policy.

10. Contact and Grievance Redressal

healthcare nt sickcare
Office No. 2A, 1st Floor, Omkar Complex,
Aundh, Pune, Maharashtra 411007, India

  • Email: support@healthcarentsickcare.com
  • Phone: +91 9766060629

Grievance Officers:
Rachana Shah – admin@healthcarentsickcare.com
Vivek Nair – vivek@healthcarentsickcare.com
Nivedita K – report@healthcarentsickcare.com

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