कायदेशीर सूचना

Legal Notice and Regulatory Disclosures

Last updated: 18 September 2026

This website, healthcare nt sickcare, available at healthcarentsickcare.com, facilitates the booking and delivery of diagnostic laboratory services, preventive health checkups, home sample collection and digital laboratory reports.

This Legal Notice must be read together with our:

By accessing this website or booking a service, the customer acknowledges these disclosures and agrees to the applicable policies.

1. Business Identification

Legal and registration details

Brand name: healthcare nt sickcare
Legal entity name: healthcare nt sickcare
Business constitution: Partnership firm
Permanent Account Number (PAN): AAKFH0257Q
Udyog Aadhaar Number: MH26D0249236
Shop and Establishment Registration Number: 1731000310989039
Principal place of business: Office 2A, 1st Floor, Omkar Complex, New DP Road, Aundh, Pune, Maharashtra 411007, India
Website: Visit healthcare nt sickcare
Customer support email: support@healthcarentsickcare.com
Customer support telephone: +91 9766060629

Partners

healthcare nt sickcare is constituted as a partnership firm consisting of the following partners:

Vivek Narayanankutty Nair
Rachana Vivek Nair
Nivedita Arvind Karanjkar

GST status

Current GST treatment

Healthcare and medical diagnostic services supplied by healthcare nt sickcare are treated in accordance with the exemptions available to eligible healthcare services under applicable Indian Goods and Services Tax laws.

Accordingly:

GST is not presently charged on eligible medical diagnostic and healthcare services;
no GSTIN is displayed because GST registration is not presently applicable to the firm’s exempt medical service activities.

Taxable ancillary supplies

The GST treatment of any future non-medical, taxable or ancillary supply will be assessed separately under the law applicable at that time.

Invoice and receipt clarification

The absence of a GSTIN must not be interpreted as an exemption from issuing appropriate receipts, invoices or payment confirmations for services supplied.

2. Nature of the Business

healthcare nt sickcare provides or facilitates:

diagnostic laboratory testing;
preventive health checkups;
health screening packages;
blood, urine and other permitted specimen collection;
home sample collection;
coordination with authorised processing laboratories;
digital delivery of laboratory reports; and
customer support associated with diagnostic bookings.

These are healthcare and diagnostic services. They do not ordinarily involve the shipment or sale of physical goods that can be returned by a customer.

Collection tubes, needles, swabs, containers, reagents and other consumables used during sample collection or testing form part of the diagnostic service. They are not returnable products supplied to the customer.

3. Role of healthcare nt sickcare

Depending on the test, package, location and technical requirements, healthcare nt sickcare may act as:

the diagnostic service provider;
the sample-collection provider;
the booking and payment facilitator;
the coordinator between the customer and a processing laboratory; or
the digital report-delivery facilitator.

Certain routine or specialised tests may be processed by appropriately equipped partner or referral laboratories.

Where another laboratory performs a test:

the processing laboratory should be identified on the report or related documentation;
the processing laboratory is responsible for the analytical examination and medical authorisation of its report;
healthcare nt sickcare remains responsible for obligations directly imposed upon it by applicable law; and
customers may request available information about the processing laboratory through our customer support and grievance contact page.

4. Accreditation and Certification Disclosures

Any accreditation or certification claim published by healthcare nt sickcare must be interpreted according to its stated scope.

An accreditation or certification may apply only to:

a particular legal entity;
a specific laboratory location;
defined tests or laboratory disciplines;
a specified quality-management system; or
the partner laboratory named on a report.

An accreditation belonging to a partner or referral laboratory does not automatically constitute accreditation of healthcare nt sickcare.

Any reference to ISO certification, NABL accreditation or another quality credential must accurately disclose, where applicable:

the certified or accredited entity;
the certificate or accreditation number;
the issuing or accreditation body;
the covered location;
the approved scope; and
the certificate’s validity period.

Customers may contact us to request available verification information concerning a published accreditation or certification claim.

5. No Medical Consultation or Emergency Service

Laboratory reports and website information provide diagnostic information. They do not constitute:

a medical consultation;
a final clinical diagnosis;
treatment advice;
a medical prescription;
continuous patient monitoring; or
emergency medical care.

A laboratory result must be interpreted by a qualified medical practitioner in the context of the patient’s symptoms, medical history, medications, examination findings and other investigations.

Reference ranges may differ according to:

the patient’s age or sex;
pregnancy status;
the testing method;
the analysing instrument;
biological variation;
the processing laboratory; and
relevant clinical circumstances.

A result outside a reference range does not independently confirm a disease. Similarly, a result within a reference range does not necessarily exclude a medical condition.

In a medical emergency, customers must contact the appropriate emergency service or proceed to the nearest suitable hospital. This website must not be used to request emergency diagnosis or treatment.

6. Customer Eligibility and Consent

A customer making a booking must:

be at least 18 years old;
be legally capable of entering into a contract;
provide accurate patient and contact information;
have authority to make the booking; and
provide or obtain the required consent for sample collection and testing.

Bookings for minors

A parent or lawful guardian must make or authorise a booking for a minor.

Additional documentation or consent may be required for:

age-restricted tests;
genetic or specialised investigations;
sensitive health conditions;
legally regulated tests; or
tests requiring a physician’s prescription.

Bookings for another person

A customer booking for another individual confirms that the customer:

has the individual’s permission or another lawful authority;
is authorised to provide the individual’s personal information;
is authorised to receive booking communications; and
understands that laboratory reports contain sensitive personal information.

7. Test Selection and Medical Prescriptions

Certain laboratory tests may require:

a valid prescription;
clinical information;
informed consent;
proof of identity;
proof of age;
a treating physician’s details; or
another document required by law or laboratory protocol.

healthcare nt sickcare may refuse or postpone a test where the necessary prescription, consent, documentation or clinical information has not been supplied.

Customers should obtain medical advice when uncertain about which investigation is appropriate. Website descriptions and health packages are not personalised medical recommendations.

8. Test Preparation and Customer Responsibilities

Customers must review and follow all preparation instructions supplied for a test.

These instructions may include requirements concerning:

fasting;
water intake;
medication;
specimen timing;
physical activity;
alcohol consumption;
dietary restrictions;
collection containers; and
physician-directed preparation.

Customers should disclose information relevant to safe collection and reliable testing, including:

patient age and identity;
pregnancy, where relevant;
current medicines and supplements;
allergies;
bleeding disorders;
fainting history;
recent illness or medical procedures;
relevant meals, exercise or alcohol consumption; and
instructions received from a treating practitioner.

Failure to provide accurate information or follow preparation instructions may affect sample collection, analytical validity or clinical interpretation.

9. Sample Collection Risks

Blood collection and other specimen-collection procedures may involve temporary or uncommon risks, including:

pain or discomfort;
bruising;
bleeding;
swelling;
dizziness;
fainting;
difficulty obtaining a sample; or
infection at the collection site.

Customers must inform the collection professional about any condition that could increase these risks.

Appropriate consent may be obtained before sample collection. A customer may decline a procedure before collection begins, subject to the applicable cancellation and refund conditions.

10. Sample Acceptance, Rejection and Recollection

A sample may be rejected or require recollection if it is:

insufficient in quantity;
collected in an incorrect container;
improperly labelled;
haemolysed;
clotted where clotting is unsuitable;
contaminated;
leaking or damaged;
delayed during transport;
stored outside required conditions; or
otherwise unsuitable for reliable analysis.

Where reasonably practicable, healthcare nt sickcare will inform the customer if recollection is required.

Recollection charges, if any, will depend on:

the reason for rejection;
whether the customer followed the instructions;
whether the collection was performed by healthcare nt sickcare;
whether consumables or laboratory processing were already used; and
the customer’s rights under applicable law.

Relevant refund and recollection conditions are explained in our Return and Refund Policy.

11. Biological and Analytical Limitations

Laboratory testing is subject to inherent biological and analytical limitations.

A result may be influenced by:

specimen quality;
collection technique;
transport conditions;
collection timing;
food or fasting status;
medicines and supplements;
recent exercise;
acute illness;
biological variation;
interfering substances;
instrument performance; and
limitations of the testing method.

Where clinically or analytically appropriate, a test may require:

repeat analysis;
recollection;
dilution;
confirmation by another method;
reflex testing; or
referral to a specialised laboratory.

Such procedures may affect the estimated report-delivery time.

12. Test Availability and Substitution

Tests, health packages and services are subject to operational and technical availability.

Availability may be affected by:

the customer’s location;
collection capacity;
reagent availability;
instrument availability;
referral laboratory schedules;
test-specific stability requirements;
public holidays; or
regulatory restrictions.

If a booked service becomes unavailable, healthcare nt sickcare may offer to:

reschedule the collection;
provide an equivalent test;
refer the test to a suitable laboratory;
modify the package with the customer’s agreement; or
cancel and refund the affected service.

No material substitution should be made without informing the customer.

13. Prices, Discounts, Taxes and Payments

The applicable price will ordinarily be displayed before the customer completes payment.

Customers should review:

the selected tests;
package inclusions;
collection charges;
available discounts;
coupon conditions;
the final payable amount; and
any applicable statutory levy.

Promotional prices and discounts may be subject to:

eligibility requirements;
geographic restrictions;
minimum booking values;
validity periods;
limited availability; and
exclusions disclosed with the offer.

A booking is confirmed only after successful payment or acceptance of another authorised payment arrangement.

Where an obvious pricing or technical error occurs, healthcare nt sickcare may correct the error. The customer will be informed and permitted to cancel the affected booking if the correction materially changes the payable amount.

14. Payment Processing

Payments may be processed by an independent payment gateway, bank, UPI provider or another authorised payment service provider.

healthcare nt sickcare does not ordinarily store complete card, bank-account or UPI authentication credentials.

Customers must not:

use an unauthorised payment method;
submit false payment information;
misuse promotional codes;
initiate a knowingly false chargeback; or
attempt to bypass payment-security controls.

Suspected fraud or unauthorised payment activity may be reported to the payment provider or relevant authority.

15. Cancellation, Refund and No-Return Position

Diagnostic testing is a healthcare service. It is not a physical product that can be returned after delivery.

Accordingly:

physical product returns are not applicable;
physical return shipping is not applicable;
return shipping costs are not applicable; and
a physical return window is not applicable.

A “returns not accepted” classification applies only to physical returns. It does not remove the customer’s statutory rights concerning deficient, incorrectly charged, cancelled or unprovided services.

A refund, rescheduling or corrective service may be available where:

healthcare nt sickcare cancels the booking;
the booked service is not provided;
a duplicate payment is received;
the customer is charged an incorrect amount;
an incorrect service is provided;
the service is materially deficient;
a sample is mishandled by the service provider; or
a remedy is required under applicable law.

Once sample collection or laboratory processing has begun, cancellation may be restricted because staff time, consumables and laboratory resources have already been committed.

The complete eligibility requirements and request procedure are provided in our Return and Refund Policy.

16. Report Turnaround Times

Displayed turnaround times are estimates unless expressly guaranteed in writing.

A stated turnaround time generally begins after an acceptable sample reaches the processing laboratory, not necessarily when the booking or home collection is completed.

Reports may be delayed because of:

sample recollection;
repeat analysis;
confirmatory testing;
reflex testing;
referral laboratory processing;
reagent or equipment constraints;
public holidays;
transport disruption;
inaccurate customer information;
communication-system failures; or
circumstances outside reasonable operational control.

Where an excessive delay materially affects the service, the customer may submit a request under our Return and Refund Policy.

17. Digital Delivery of Laboratory Reports

Reports may be delivered using:

email;
WhatsApp;
SMS containing a secure link;
a customer account or portal;
another electronic method selected during booking; or
printed delivery where expressly arranged.

Customers must provide accurate and secure contact information.

Customers should avoid using:

shared email accounts;
telephone numbers accessible to unauthorised persons;
workplace communication accounts;
public computers; or
unsecured messaging devices.

Further information is available in our Shipping and Digital Delivery Policy.

18. Critical and Clinically Significant Results

Where the processing laboratory identifies a result that satisfies its critical-value notification criteria, reasonable efforts may be made to contact:

the patient;
the person who made the booking;
the referring medical practitioner; or
an authorised emergency contact.

Customers must ensure their contact information is correct and remain reasonably reachable.

Critical-value notification:

does not constitute emergency monitoring;
does not replace medical consultation;
may be subject to unsuccessful contact attempts; and
does not guarantee immediate medical intervention.

Customers must promptly consult a registered medical practitioner about any concerning laboratory result.

19. Privacy and Health Information

healthcare nt sickcare may process information required to provide diagnostic services, including:

names and contact details;
age, sex and identification information;
booking details;
prescriptions;
health and medical information;
specimen information;
laboratory results;
payment and invoice information;
communications; and
grievance records.

Personal data will be processed in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and its provisions and rules as brought into force from time to time.

Our Privacy Policy explains:

what information we collect;
why the information is required;
how the information is used;
the categories of service providers involved;
data-retention practices;
reasonable security measures;
customer rights;
grievance procedures;
children’s data requirements; and
applicable cross-border processing.

Consent to receive a healthcare service does not automatically constitute consent to promotional marketing.

Customers may withdraw optional marketing consent without preventing necessary communications about:

bookings;
payments;
preparation instructions;
sample collection;
report delivery;
safety notifications; or
grievances.

20. Electronic Records and Communications

Bookings, invoices, consents, notices and other transaction records may be created and supplied electronically, subject to applicable law.

By supplying contact information, the customer agrees to receive necessary service communications through:

email;
telephone;
SMS;
WhatsApp; or
another selected electronic channel.

Electronic actions such as the following may constitute acceptance of the applicable terms:

selecting a confirmation checkbox;
clicking a booking or payment button;
providing an OTP;
completing payment; or
proceeding with sample collection after receiving the relevant information.

21. Partner Laboratories and Service Providers

healthcare nt sickcare may engage independent parties to assist with service delivery, including:

partner laboratories;
referral laboratories;
phlebotomists;
sample-transport providers;
technology vendors;
communications providers;
cloud-service providers; and
payment processors.

These parties may process information or perform services only as necessary for their assigned functions and subject to applicable contractual and legal requirements.

The use of a service provider does not remove any legal responsibility placed directly upon healthcare nt sickcare.

22. Regulatory Compliance

healthcare nt sickcare will endeavour to provide services in accordance with requirements applicable to its activities and operating location.

These may include:

the Consumer Protection Act, 2019;
the Consumer Protection (E-Commerce) Rules, 2020;
the Digital Personal Data Protection Act, 2023;
the Information Technology Act, 2000;
applicable Maharashtra Shops and Establishments requirements;
applicable central, state or local clinical-establishment requirements;
biomedical waste-management requirements;
applicable public-health directions;
medical-device and in-vitro diagnostic requirements;
laboratory-quality and safety standards; and
professional requirements applying to laboratory personnel and authorised signatories.

The precise regulatory requirements may vary according to:

the service performed;
the place of collection;
the processing laboratory;
the test category; and
the role performed by healthcare nt sickcare.

23. Consumer Rights

Nothing in this Legal Notice excludes, restricts or overrides a right or remedy that cannot lawfully be waived under Indian law.

Customers may be entitled to an appropriate remedy where a service is:

not provided;
materially deficient;
incorrectly represented;
incorrectly charged;
cancelled by the service provider; or
otherwise supplied contrary to applicable consumer law.

Any disclaimer, exclusion or limitation in this Legal Notice applies only to the maximum extent permitted by law.

Customers may approach an appropriate consumer commission, regulator or other statutory authority if a grievance is not satisfactorily resolved through the internal grievance process.

24. Website Content and Advertising

Test descriptions, package names, health information, blog articles and promotional material are provided for general informational and commercial purposes.

healthcare nt sickcare does not represent that a test or package will:

prevent every illness;
detect every disease;
provide a complete diagnosis;
replace medical consultation;
guarantee a particular health outcome; or
be appropriate for every individual.

Promotional and educational content must not be interpreted as personalised medical advice.

healthcare nt sickcare will endeavour not to:

publish misleading healthcare claims;
fabricate testimonials;
misrepresent accreditation;
conceal material offer conditions;
guarantee medically impossible outcomes; or
create unjustified fear concerning a disease or health condition.

25. Intellectual Property

Unless otherwise stated, healthcare nt sickcare or its licensors own the website’s:

brand names;
logos;
original text;
graphics;
design elements;
databases;
photographs; and
other original content.

Customers may download, store or print their own:

laboratory reports;
invoices;
payment receipts; and
booking records.

Website content must not be copied, republished, sold, scraped or commercially exploited without permission, except where permitted by law.

26. Acceptable Use of the Website

Customers and visitors must not:

provide false patient information;
impersonate another person;
access another individual’s report without authority;
interfere with the website or booking systems;
introduce malicious software;
misuse discounts or payment mechanisms;
conduct fraudulent transactions;
upload unlawful material; or
use website content to provide unauthorised medical services.

Access may be suspended or restricted where reasonably necessary to protect patients, systems, legal rights or service integrity.

27. Limitation of Liability

To the extent permitted by applicable law, healthcare nt sickcare will not be responsible for indirect or consequential loss arising solely from:

independent interpretation of a laboratory report without medical advice;
failure to follow preparation instructions;
inaccurate information supplied by the customer;
delayed medical consultation by the customer;
disclosure caused by the customer using a shared or insecure communication account;
misuse of general website information; or
circumstances outside reasonable operational control.

This provision does not exclude or limit liability that cannot legally be excluded, including liability resulting from:

fraud;
wilful misconduct;
gross negligence;
breach of a non-waivable statutory duty; or
a remedy available under applicable consumer-protection law.

28. Force Majeure and Events Beyond Reasonable Control

Service performance may be affected by events outside reasonable control, including:

natural disasters;
epidemics or public-health emergencies;
government restrictions;
transport interruption;
power or internet failure;
civil disturbance;
strikes;
equipment breakdown;
shortages of reagents or consumables; or
failure of an independent communications or payment network.

healthcare nt sickcare will take reasonable steps to communicate material delays and offer appropriate alternatives where practicable.

29. Complaints and Grievance Redressal

Customers should initially contact customer support.

Customer support

Email: support@healthcarentsickcare.com
Telephone: +91 9766060629
Postal address: Office 2A, 1st Floor, Omkar Complex, New DP Road, Aundh, Pune, Maharashtra 411007, India
Online contact: Contact healthcare nt sickcare customer support

Consumer grievance contact

Name: Vivek Narayanankutty Nair
Designation: Partner and Consumer Grievance Contact
Email: support@healthcarentsickcare.com
Telephone: +91 9766060629
Postal address: Office 2A, 1st Floor, Omkar Complex, New DP Road, Aundh, Pune, Maharashtra 411007, India

A complaint should include:

the booking or order number;
the patient’s name;
the registered telephone number or email address;
the service date;
the tests concerned;
a concise description of the issue; and
relevant supporting records.

Where the Consumer Protection (E-Commerce) Rules apply, complaints will be acknowledged within 48 hours and resolved, as far as practicable and legally required, within one month from receipt.

Customers should not publish laboratory reports, prescriptions or sensitive health information on public social-media channels when raising a complaint.

Privacy-related concerns should be submitted using the procedure described in our Privacy Policy.

30. Governing Law and Jurisdiction

This Legal Notice is governed by the laws of India.

Subject to mandatory consumer jurisdiction and other non-waivable statutory rights, courts of competent jurisdiction in Pune, Maharashtra will have jurisdiction over disputes connected with this website or its services.

Nothing in this clause prevents a consumer from approaching a forum or authority available under applicable consumer-protection law.

31. Severability

If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable:

that provision will be limited or removed only to the extent necessary;
the remaining provisions will continue to apply; and
mandatory statutory rights will remain unaffected.

32. Changes to This Legal Notice

healthcare nt sickcare may update this Legal Notice to reflect changes in:

applicable law;
regulatory requirements;
business operations;
laboratory arrangements;
technology;
payment systems; or
service-delivery practices.

The revised notice will display its updated effective date.

A material change affecting an existing confirmed booking will not be applied retrospectively where doing so would unlawfully reduce the customer’s rights.

33. Related Policies and Customer Resources

Customers should review the following pages before booking:

If this Legal Notice or a linked policy conflicts with a mandatory provision of Indian law, the mandatory legal provision will prevail.