Patient Resources page is a section of our website dedicated to providing useful information and resources for our patients. This page includes a wide range of information on various health queries, including lab test results, preparation instructions, and frequently asked questions. We also provide helpful links to external resources such as government health websites and patient advocacy organizations.
How to Book Your Lab Test Online?
- First, visit our website at healthcarentsickcare.com.
- Click on the “Book” tab on the top navigation menu.
- Search and select the desired lab test from the list of options available.
- Read the lab test details and click on 'Add to Cart'
- Fill out the required patient information form, including your personal details and address.
- Review your order and submit your payment.
- You will receive a confirmation email with the details of your lab test appointment.
- On the day of your appointment, please keep or bring all the medical test advices, a valid ID and insurance card (if required).
- Follow the instructions provided by the lab technician and provide the necessary samples.
- Your lab test results will be available on our website within a few days, which you can access by clicking the link shared.
Most frequent questions we come across and our answers to it
Taking part in your own care has many advantages. Your doctor and other healthcare providers welcome your involvement. We encourage you to be fully informed about your health. Below, find some questions you usually have in mind. The questions and answers may or may not relate to you, depending on the disease or condition. Please find our tips for you and your family to help us ensure your health and care.
Why Preventive Health Check Required?
Preventive health checks are important because they can help detect potential health problems early on, when they are most treatable. These check-ups can also help identify risk factors for certain conditions, such as high blood pressure or diabetes, so that preventative measures can be taken to reduce the risk of developing these conditions.
Additionally, preventive health checks can help individuals stay informed about their overall health status, which can lead to better health outcomes and improved quality of life. Regular check-ups also allow your healthcare provider to monitor progress on any condition you may have, and make any necessary adjustments to your treatment plan.
I am Healthy, Why Should I Do Health Checkup?
Even if you feel healthy, it is still essential to have regular preventive health check-ups. Here are a few reasons why:
- Early detection: Preventive health check-ups can help detect potential health concerns early on, before they cause symptoms. This can lead to earlier treatment and better outcomes.
- Identify risk factors: Preventive health check-ups can also help identify risk factors for certain conditions, such as high blood pressure or diabetes, so that preventative measures can be taken to reduce the risk of developing these conditions.
- Stay informed about your health: Preventive health check-ups can help you stay informed about your overall health status and make any necessary adjustments to your lifestyle to maintain your health.
- Monitor progress: Regular check-ups also allow your healthcare provider to monitor progress on any condition you may have, and make any necessary adjustments to your treatment plan.
- Peace of mind: Knowing that you are doing everything you can to maintain your health can provide peace of mind and help you feel more in control of your health.
It's always better to be proactive rather than reactive when it comes to our health. Regular check-ups can help us detect, prevent and treat health issues before they become serious.
Do I Need to Carry a Doctor’s Prescription?
It depends on the type of health check-up or lab test you are having done and the laws in your jurisdiction. In some cases, a doctor's prescription may be required for certain tests or procedures, while in other cases, it may not be necessary.
In general, preventive health check-ups and most routine lab tests do not require a doctor's prescription. However, some more specialized or advanced tests may require a referral from a physician.
It's important to check with the laboratory or healthcare facility where you are having the check-up or test done to determine if a doctor's prescription is required. They can guide you on what you need to bring or what you need to do.
If you have any medical condition or taking any medication, it's always better to consult with your doctor before going for a health check-up. They can suggest you the best test and prepare you for the check-up according to your condition and provide you with the relevant prescriptions if necessary.
Do I Get Refund If Booking Cancelled?
Yes. We have a 100% refund policy with conditions. Check our refund policy before ordering.
Do you Provide a Home Collection Facility?
Yes, Our home collection services are generally available for health checkups, routine lab tests such as blood tests, urine tests, and stool tests. A qualified healthcare professional, such as a phlebotomist, will visit the patient's home and collect the samples, which are then sent to the laboratory for analysis.
This service can be beneficial for patients who have mobility issues, are unable to travel to the laboratory, or have difficulty finding time to go to the laboratory during regular business hours.
It's important to note that availability of home collection service may vary by location and facility and some may charge a fee for this service. Patients should check with the facility they plan to use to find out if home collection service is available and what is required to schedule such a service.
How I Get My Test Reports?
The process of obtaining your test reports can vary depending on specific need communicated to our laboratory manager. However, we provide test results in one of the following ways:
- Online portal: An online portal where patients can view their test results. Patient's does not need to create an account to view their results. You can use the mobile number registered with us to access your medical report after OTP authentication.
- Email: We will send test results via email to the patient or the patient's healthcare provider.
- Post: We will post the test results to the patient's address on request.
- Pick-up: The patient can also pick up their test results in person from the laboratory.
Do you Offer a Discount?
Yes. We have monthly discount coupons for online lab test bookings. Patient's does not need to call, message or check our website for discount coupons. The applicable discount will be auto-applied while checkout the tests.
It's also important to note that, some discounts may not be applicable on all types of tests or services, and some may have certain terms and conditions that need to be met to qualify for the discount.
Do I Need to Fast Before the Lab Test?
Whether you need to fast before a lab test depends on the specific test that you are having done. Some tests, such as cholesterol and glucose tests, do require fasting for a certain period of time before the test.
Fasting typically means not eating or drinking anything except water for a period of time before the test. The time period can vary, but it's usually between 8 and 12 hours. In some cases, it could be longer. For example, certain glucose tolerance tests require a fasting period of up to 14 hours.
Other tests, such as complete blood count (CBC) or a urinalysis, do not require fasting. It is important to check with the laboratory manager or read the test conditions where we also provide you with detailed instructions on what you can and cannot eat or drink before the test.
It's also essential to note that, if you are taking any medications, you should continue to take them as prescribed. However, you should check with the laboratory manager to see if you should take them with or without food before the test.
How to Prepare for the Lab Test?
Preparation for a lab test can vary depending on the specific test that you are having done. However, there are some general steps you can take to ensure that your lab test goes as smoothly as possible:
- Confirm the test: Before the test, make sure you understand which test you are having done and why. Confirm the test with the laboratory manager.
- Follow any special instructions: If fasting is required before the test, make sure to follow the instructions provided by the laboratory manager. If there are any other special instructions, such as not eating or drinking certain foods or liquids before the test, make sure to follow them.
- Wear comfortable clothing: Wear comfortable clothing that allows easy access to the area of your body that will be tested. For example, if you are having a blood test, wear a shirt that can be easily rolled up to reveal your arm.
- Bring any necessary documents: Bring any necessary documents such as your ID, insurance card, and prescription from your doctor. If you have any questions about what you need to bring, contact the laboratory manager.
- Be on time: Arrive at the laboratory facility on time for your appointment.
- Inform your healthcare provider: If you are taking any medications, inform the laboratory or doctor about them.
- Ask questions: If you have any questions about the test, don't hesitate to ask.
It's important to keep in mind that preparation may vary depending on the type of test you are having done and the facility you are visiting. Therefore, it's significant to check with our laboratory manager where you are having the test done to find out if there are any specific instructions or requirements that you need to follow to prepare for the test.
Can I Take My Medicines before Having a Blood Test?
Whether you can take your medications before having a blood test depends on the specific test that you are having done and the medications that you are taking.
In general, it is usually safe to take your regular medications before having a blood test. However, you should check with the laboratory facility where you are having the test done to confirm this.
Some medications, such as blood thinners or certain supplements, may affect the results of certain blood tests. Therefore, it's important to inform the laboratory or doctor about all the medications you are taking before the test, so they can advise you if you need to stop taking them before the test or not.
It's also important to note that, if you are taking any prescription medications, you should continue to take them as prescribed. However, you should check with the laboratory or your doctor to see if you should take them with or without food before the test.
It's always best to check with our laboratory manager where you are having the test done for specific instructions regarding medications, as they can vary depending on the test and the facility.
Do I Need to Visit the Doctor after my Lab Test Report?
Whether you need to visit a doctor after getting your lab test results depends on the specific test that you had done and the results of the test.
If your lab test results are normal or within the expected range, you may not need to visit a doctor. However, if your test results are abnormal or outside the expected range, your doctor may want to see you to discuss the results, perform additional tests, or start treatment if necessary.
It's important to note that, lab tests are just one tool that healthcare providers use to evaluate your health. They provide valuable information about various aspects of your health and can help your doctor identify any potential health issues. But, lab test results alone cannot diagnose a condition, it's always better to consult a doctor to understand the results and to have a better diagnosis.
It is always a good idea to follow up with your doctor after receiving lab test results to discuss the results and any next steps that may be necessary.
It's also important to keep in mind that healthcare regulations vary from place to place. So, it's best to check with your healthcare provider or your doctor regarding the follow-up process and what steps you should take to ensure that you receive the best care possible.
Do the Children Need to Undergo Health Checkup?
Yes, children do need to undergo regular health checkups. These checkups are an important part of preventive care and are used to assess a child's overall health, growth, and development.
Regular checkups are also an opportunity for parents or caregivers to discuss any concerns they may have about their child's health with a healthcare provider.
It's also important to note that, while regular checkups are important, children should also see a doctor if they are sick, have an injury, or have any other health concerns.
It's always best to check with your doctor regarding the schedule of checkups and what steps you should take to ensure that your child receives the best care possible.
Do I Need to Pay for your Home Visit Collection Facility?
No, Home visit is absolutely free If you are booking your lab tests online and if the total test amount is above ₹999. The home visit is chargeable if you book the test offline over call, form and texts messages (₹100-150).
When Should I Pay for the Test?
We encourage you to book and pay online. Pay 100% advance payment for the test on both home visit collection service and direct walk-in laboratory service. We cannot process the specimen if the full amount is not received, and it's a system controlled process.
Who is Going to Collect my Specimen? How my Sample will be Transported to the Laboratory?
Who will collect your specimen and how your sample will be transported to the laboratory will depend on our laboratory facility that you are using.
If you choose to have your specimen collected during a home visit, the sample will typically be collected by a trained phlebotomist or a nurse. They will come to your home, collect the specimen according to the standard procedure, and transport it to the laboratory for testing.
If you choose to have your specimen collected at a laboratory or healthcare facility, the sample will typically be collected by a trained phlebotomist or nurse on site. The sample will then be transported to the laboratory for testing.
Specimens are usually transported to the laboratory using a temperature-controlled means such as refrigerated vans or special containers. The specimens are handled with care and stored at the appropriate temperature to ensure that the specimen is not compromised.
It's always best to check with the laboratory manager that you are using to find out who will collect your specimen, how the sample will be transported and what steps you should take to ensure that your specimen is collected and transported in the most appropriate manner.
What Happens if I Don’t Get the Call from your Laboratory or Phlebotomist do Not Come on Time?
If you don't receive a call from the laboratory or the phlebotomist does not come on time for a scheduled home visit collection, it's important to contact the laboratory manager on our primary contact phone number as soon as possible to find out what is causing the delay.
Our laboratory have a customer service or support team in place that you can contact. They can give you more information about the delay and when you can expect the phlebotomist or nurse to arrive.
In some cases, there may be a delay due to unforeseen circumstances such as traffic, equipment breakdowns or weather conditions, but the laboratory support team always communicate this to you, and give you an estimated time of arrival.
It's also important to note that, if you are unable to be at the location or your home at the scheduled time, you should communicate this to the laboratory support desk as soon as possible to reschedule your appointment, so that you can avoid further delays.
It's always best to check with our laboratory manager, regarding the customer service and support available and what steps you should take in case of any delay, so that you can receive the best service possible.
Can my Doctor Get the Reports over SMS or Email?
We maintain the privacy of your medical records. You can access, download and share your test report from the link you receive in your email and SMS. You can easily share your report with your doctor in a PDF format through email or other sharing options.
Can I Hide my Identity for Some Tests? e.g. HIV Test
No. We need proper identification of the person whose test is going to perform. We need your full name, age, sex, contact number, address, and email ID before undergoing the test. We never share your test information and medical reports over email, call, text or never allowed to access it through any digital medium. You can check our privacy policy.
Do you Perform Covid Test?
No. We are not doing any of the covid detection markers, including blood specimen and swab tests, e.g. RT PCR for Covid, Covid antigen test, etc.
How Can I Pay you for my Blood Tests?
You can pay using UPI, Cards, Net-Banking, and using our payment link. Please note that we don't accept cash payments.
Need Help? Contact Our Support Team
At healthcare nt sickcare, we are dedicated to providing the best possible experience for our patients. If you have any questions or concerns about booking a lab test online, accessing your results, or any other aspect of our service, please don't hesitate to reach out to our support team. Our friendly and knowledgeable staff are available to assist you Monday through Sunday from 7am to 9pm IST. Contact us by filling support information on our support tickets, over phone, email or chat on our website for assistance.
