Frequently Asked Questions

Frequently Asked Questions

• Do overnight fasting required for this test?

  The requirement for overnight fasting depends on the specific blood test being performed. Some tests, such as glucose or lipid profile tests, may require fasting for 10–12 hours prior to the test. It is important to follow any fasting or other preparation instructions given by our laboratory manager or at the testing facility.

• Do you provide a home collection facility for this test?

  Absolutely! We provide home collection services for most of our tests if the total charges of your tests exceed ₹999.00. Our skilled phlebotomists will come to your home or preferred location to collect the blood sample, ensuring a convenient and hassle-free testing process.

• Can you send my report on WhatsApp?

  We take the privacy and confidentiality of our patients' medical reports very seriously. Therefore, we do not send reports via WhatsApp or any other social media platforms. We ensure that the reports are delivered securely through our online portal or email to the registered email ID provided at the time of booking the test. You can access your reports anytime from our online portal and even share them with your doctor if needed. If you face any difficulty in accessing your reports, please reach out to our customer support team, and they will assist you with the process.

• Do you have the option to pay at the time of blood collection?

  Yes, we do offer payment at the time of blood collection. Payment can be made through various online modes such as UPI, debit/credit card, net banking, or cash deposit at our designated bank accounts.

• How and when my test reports will be delivered?

  Test reports are typically delivered within 24–48 hours after the sample collection, depending on the test. Reports can be accessed online through our patient portal or delivered to you via email or physical mail.

• Will my information be kept private?

  Yes, at healthcare nt sickcare, we prioritize the privacy and confidentiality of our patients' information. All patient information is securely stored and handled in compliance with applicable laws and regulations.

• Can I do anonymous blood testing?

  No, we do not offer anonymous blood testing. We require patient identification to ensure accurate and reliable test results, as well as to maintain proper medical records.

• Do I get a payment receipt?

  Yes, a payment receipt will be generated and provided to you upon payment for your test.

• Can I claim the lab test payment receipt for income tax benefits?

  Tax benefits for medical expenses vary depending on the specific laws and regulations in your region or country. We recommend consulting with a tax professional to determine if you are eligible for tax benefits related to your medical expenses. We can provide a stamped receipt which will be computer generated for the total test amount you have paid. 

• Do you have services outside Pune?

  No, Currently we are not offering services across various locations in India. Please visit our website or contact us for more information on our service areas.