Cancellation and Refund Policy

Cancellation and Refund Policy

Your rights we follow and services with your rights

Cancellation and refund policy determines the patient’s test cancellation and refund in the rare event that they cancel a test booking.

You’re trusting us with your details. We understand this is an enormous responsibility and work hard to protect your rights and put you in control.

Last updated Nov 01, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at in**@he******************.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

healthcare nt sickcare
Attention: Returns
Office No2A, 1st Floor, Omkar Complex New DP Road, Aundh
Pune, Maharashtra 411007

Return shipping charges will be paid or reimbursed by us. 


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


The following items cannot be returned: 

     ●     Complete Allergy Test Profile, Drug Allergy Test Profile, Food Allergy Test Profile, Thrombophilia Test (s) & Profiles     

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

     ●     Refund Policy: We will try our best to create suitable design concepts for our clients. In case any client is not completely satisfied with our services, we can provide a refund. If paid by credit card, debit card, net banking, refunds will be issued to the original payment mode provided at the time of purchase and in case of UPI payments refund will be made to the same account. If you have opted Offline Booking, Refund will be issued deducting nominal service charges 10%.

If you opted to online transfer to our bank account, the refund will be issued to the same bank account. Requests received later than 1 business day prior to the end of the current service period will be treated as postponing the services for the next service date. If the refund request raised after the service availed and within 1 day, then possible case evaluation will be made, support requested. No refund after 1 day of availing service for any soever reason.   

     ●     Cancellation Policy: For Cancellations of booking via our website, please contact us via email stating the reason. You can also cancel your order from my account dashboard. Requests received later than 1 business days prior to the end of the current service period will be treated as postponing the services for the next service date.   


If you have any questions concerning our return policy, please contact us at:

Call to +91 97660 60629 or email to in**@he******************.com 

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